Terms & Conditions

Last updated: September 26, 2026

1. Who we are

This website belongs to B.B’s Busy Bees General Cleaning Services (“B.B’s Busy Bees”, “we”, “us”), a cleaning, event services and rental business based in Houston, Texas. You can reach us at 832-960-8089 or bbsbusybees04@gmail.com.

2. Using this website

This site tells you about our services and lets you ask for a free estimate. Nothing on the site is an offer or a price for your job until we give you a written quote. Before and after photos in our portfolio are from our own jobs. Some event and seasonal images on the site are illustrative and show the kind of work we do, not a specific job.

Please don’t copy the photos, video or text on this site for commercial use without asking us first.

3. Estimates and quotes

• Estimates and on-site walkthroughs are free and don’t commit you to anything.
• After the walkthrough we give you a written quote with the scope of work, the date, the price, and any deposit, rental, cancellation or damage terms that apply.
• The quote is based on what we saw and what you told us. If the job turns out bigger than described (for example, far more debris, extra rooms, or a larger guest count), we will talk to you and agree on any change before doing the extra work.
• A quote is good for the period written on it.

4. Booking, access and site conditions

• Your booking is confirmed once you accept the quote and we confirm the date.
• You agree to give us safe access to the property at the agreed time, with working water and electricity where the work needs them.
• On construction sites, other trades should be finished in the areas we are cleaning, or we should agree a schedule with the site lead so our crew is not working around active hazards.
• If we arrive and cannot get in, or the site is not safe to work, we may need to reschedule, and the cancellation terms on your quote may apply.

5. Cleaning and post-construction work

• We do the work listed on your quote. Anything outside that scope is extra and needs your approval first.
• We do not handle hazardous materials, including asbestos, lead paint, mold remediation, biohazards, sharps, or chemical and fuel waste. If we find anything like that, we will stop work in that area and let you know.
• Some marks, stains, scratches and wear are permanent or were caused before we arrived. We will do our best with them, but we can’t promise to remove everything, and we are not responsible for damage that was already there.
• Please put away or point out valuable, fragile or sentimental items before we start.

6. Event and wedding services

• For setup, we work from the floor plan and details you give us. Changes on the day are done where time allows.
• You are responsible for the venue’s own rules, permits and access times. Please tell us about load-in doors, parking and quiet hours when you book.
• Cleanup covers what is listed on your quote, for example trash removal, clearing tables and chairs, and floors. Decor, gifts and personal items belong to you or your guests, and we will set aside anything that looks valuable.

7. Table and chair rentals

• Delivery and pickup times are agreed on your quote. Someone should be at the location to receive the items, or give us clear instructions.
• The rented items are your responsibility from delivery until we pick them up. Please use them as intended, keep them out of pools and bad weather where possible, and don’t move them to another address.
• Normal wear is expected. Items that are lost, stolen or damaged beyond normal use may be charged at the repair or replacement cost listed on your quote.
• Please don’t rent our items out to anyone else.

8. Cancelling or rescheduling

Plans change, and we understand. Tell us as early as you can by calling or texting 832-960-8089. Any deposit, cancellation or rescheduling terms for your booking are written on your quote before you agree to it. If we ever have to reschedule on our side, we will tell you as soon as we know and offer the nearest date that works for you.

9. Payment

Payment is due as written on your quote or invoice, which also lists the payment methods we accept. We may ask for a deposit to hold dates in busy seasons.

10. Final walkthrough and re-cleans

Where possible, we walk through the space with you (or the person you name) before we leave, so anything we missed can be done right there. If you notice something within our scope after we have gone, tell us as soon as you can, and we will come back and take care of it.

11. Photos of our work

We may take before and after photos of the areas we work on, for our records and our portfolio. We don’t show personal belongings or name private clients without permission. If you would rather we not use photos of your property, just tell us.

12. Responsibility and limits

We work carefully and take responsibility for our work. To the extent Texas law allows, our responsibility for any claim about a job is limited to the amount you paid for that job, and we are not responsible for indirect losses such as lost profits or delays caused by others. Nothing in these terms takes away rights you have under Texas consumer law.

13. Governing law

These terms are governed by the laws of the State of Texas. If a dispute can’t be settled by talking it through, it will be handled in the courts of Harris County, Texas.

14. Changes and contact

We may update these terms from time to time. The date at the top shows the latest version, and the terms on your written quote apply to your booking. Questions? Call or text 832-960-8089 or email bbsbusybees04@gmail.com.

See also our Privacy & Cookies policy.